Your privacy matters to us.

At Moorthika, we collect only what we need, use it only to serve you better, and never share it without your consent. This policy explains what information we collect, how we use it, and how we keep it safe.

INFORMATION WE COLLECT

When you place an order or create an account with us, we collect:

• Your name, email address, phone number and delivery address
• Payment information — processed securely through our payment partners. We do not store card or UPI details on our servers.
• Order history and preferences
• Device and browsing information when you visit our website — including IP address, browser type, and pages visited

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil your orders
• Send you order confirmations, shipping updates and delivery notifications
• Respond to your queries and provide customer support
• Send you updates about new arrivals, offers and stories from Moorthika — only if you have opted in
• Improve our website and shopping experience
• Comply with legal obligations

We do not sell, rent or share your personal information with third parties for their marketing purposes.

SHARING YOUR INFORMATION

We share your information only with trusted partners who help us operate our business:

• Shipping partners — to deliver your order to your address
• Payment processors — to securely process your payment
• Technology providers — who power our website and communications

All partners are bound by confidentiality agreements and are not permitted to use your data for any other purpose.

COOKIES

Our website uses cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the website may not function properly if you do.

YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal requirements
• Opt out of marketing communications at any time by clicking unsubscribe in any email or messaging us on WhatsApp

To exercise any of these rights, write to us at support@moorthika.com.

DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmission.

THIRD PARTY LINKS

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

CHANGES TO THIS POLICY

We may update this policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this page periodically.

CONTACT US

For any privacy-related queries or concerns:

WhatsApp: +91 98765 43210
Email: support@moorthika.com

Monday to Saturday, 10am – 7pm IST

Last updated: April 2026