How can we help?
Everything you need to know about our products, orders, and the people behind them.
Orders & Shipping
How long does delivery take?
We typically deliver within 5–7 business days across India. Remote areas may take up to 10 days.
Do you ship across India?
Yes, we ship to all major cities and towns across India. Free shipping on all orders.
How will my order be packed?
Every piece is carefully wrapped in protective packaging with tissue paper and a handwritten note.
Can I track my order?
Yes. Once your order is shipped you will receive a tracking link via WhatsApp and email.
Products
Are all products handmade?
Yes. Every piece is handcrafted by skilled artisans. No mass manufacturing.
What materials are used?
We work with brass, stone, and natural fabric using traditional Kalamkari techniques with natural dyes.
Do you make custom or personalised idols?
Yes. Contact us on WhatsApp for custom orders. We typically take 2–3 weeks for custom pieces.
How do I care for my idol?
Wipe gently with a dry soft cloth. Avoid water and harsh chemicals. Keep away from direct sunlight.
Returns & Payments
What is your return policy?
We accept returns within 7 days of delivery for damaged or defective items. Contact us on WhatsApp.
QuestionWhat payment methods do you accept?
UPI, credit/debit cards, net banking, and cash on delivery across India.
My order arrived damaged. What do I do?
Contact us immediately on WhatsApp with a photo. We will replace or refund within 48 hours.
About Moorthīka
Who makes the products?
Our products are handcrafted by skilled artisans, primarily women from Andhra Pradesh.
Do you support women artisans?
Yes. We work exclusively with women Kalamkari artists and metal craftswomen, providing them dignified livelihoods.
Where are you based?
We are based in Tirupati, Andhra Pradesh, India - the heartland of Kalamkari and traditional brass craft.
Still Have Questions?
We personally respond to every message. Reach us on WhatsApp for the fastest response - typically within 4–5 hours on business days.
